Interesting facts about us

Years of experience combined with top-notch tools allow us to perform repairs of any complexity

1000+
Positive reviews on:: 921 reviews

345 reviews
20+
Years of successful work: With us, you will receive a comprehensive service that covers everything from repair to installation and maintenance. You can trust our team to get your device back up and running on the same day.
30+
Experienced technicians: All of our technicians have completed training programs and have vast experience in repairing thousands of faulty appliances. They will offer several options to best suit your needs and budget before completing the job.

Error codes list for Samsung Washer

Code Error Solution

E1, 4C, 4E

No water supply

Start by checking that the water tap is fully open and that the water is flowing freely. Then, carefully examine and clean the mesh filter. Additionally, ensure the water supply hose is not obstructed or twisted, as this can restrict the water flow.

E2, 5C, 5E, SE

Poor drainage

First, connect the emergency hose to drain excess water from the drum. Next, you should clean the pump filter. Finally, thoroughly inspect the drain hose for any kinks, twists, or blockages.

E3, OC, OE, OF

Overflowing

The first step is to check if too much washing powder or liquid has been added. If so, turn off the power, wait for 1 minute, and then switch the power supply back on. The drain pump must drain the water from the washing machine.

E4, Ub, UE

Unbalanced load

This is not a fault but a safety feature. If the appliance detects an unbalanced load during the spin cycle, it will stop spinning to prevent damage. Ensure that the device is placed on a flat and stable surface. Then, add or remove items as needed. If large items such as bath mats or large towels are loaded, add additional towels to create a more balanced load.

E5, E6

Heating element malfunction

In this situation, it is advisable to contact a qualified technician to diagnose and repair the issue.

E7, 1C 1E

Faulty water level sensor

Disconnect your unit from power, then wait for 1 minute. After that, switch the appliance back on and start a new programme.

E8

Water temperature problem

Make sure that the water hose is correctly connected to the cold water source, as indicated by the blue tap.

3C, 3E, 3E1, 3E2, 3E3, 3E4

Broken motor

To diagnose and fix the problem with the motor, it’s recommended to contact a professional technician.

8C

MEMS sensor failure

To fix this issue, turn off your machine and restart the cycle.

9E1, 9E2, 9H1

Power error

Start by turning off your unit for a few minutes and then turning it back on. If this doesn’t fix the issue, ensure the socket the appliance is plugged into works. If there is still no power, you may need to replace the fuse in the machine plug.

Why choose our team to fix your Samsung Washer?

From repairs to maintenance, we’ve got you covered

Highly skilled technicians
Use of original spare parts
Fast same-day service
Affordable pricing policy
Professional approach
Extensive work experience
24/7 customer support
Discounts for loyal customers
Warranty on repairs and parts
Residential and commercial services

Whether your device won’t start, has motor, wiring or other problems, the Alpha Appliance team is ready to help. Don’t postpone the repair again, call us to fix any appliance issue today!BOOK ONLINE

What do clients think of our Samsung Washer troubleshooting

Service was prompt, the technician was great. Was honest and made great recommendations. Would definitely recommend

Nov 5, 2025

Very quick to make an appointment and the personnel on site were efficient and careful.

Nov 2, 2025

I have been using Appliance repair for over 1 year now. Olek, the technician has been amazing and I highly recommend him to anyone needing service work. Thanks Olek!

Nov 8, 2025

Our technician was very helpful explaining how to avoid the problem in the future after solving the issue. Same day service was great too.

Nov 19, 2025

Fast courteous service

Nov 14, 2025

Technician was quick amd clean.

Sep 30, 2025

Good informative service.

Oct 7, 2025

Very efficient and courteous. Even called back the next morning to see if we had any concerns.

Oct 16, 2025

This is my second call to AAR and I’ve had 3 appliances repaired so far. They are very responsive, efficient, and straightforward. I had had clear explanations of the service and clear billing. No surprises and perfectly working appliances! They also leave their work areas CLEANER than they find them. Great service!

Nov 22, 2025

I want to take the chance to say thank you. Not having a functioning dryer was difficult and frustrating. However, I need to give credit where credit is due. Ahmad went the extra mile to help my wife and I; not only by doing repair work, but also by patiently assisting us with tips when it seemed like problems were stubborn and weren’t not being solved. He made himself available and we could reach out when in doubt. We were blessed to have an effective repairman.

Nov 6, 2025

Happy with the service

Oct 24, 2025

Excellent, fast and friendly service!

Oct 21, 2025

Areas we service in Canada

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Samsung Washer Error Codes