Interesting facts about us

Years of experience combined with top-notch tools allow us to perform repairs of any complexity

800+
Positive reviews on:: 515 reviews

345 reviews
20+
Years of successful work: With us, you will receive a comprehensive service that covers everything from repair to installation and maintenance. You can trust our team to get your device back up and running and enjoy the peace of mind of knowing you’re in good hands.
30+
Experienced technicians: All of our technicians have completed training programs and have vast experience in repairing thousands of faulty appliances. They will offer several options to best suit your needs and budget before completing the task.

Error codes list for Samsung Washer

Code Error Solution

E1, 4C, 4E

No water supply

Start by checking that the water tap is fully open and that the water is flowing freely. Then, carefully examine and clean the mesh filter. Additionally, ensure the water supply hose is not obstructed or twisted, as this can restrict the water flow.

E2, 5C, 5E, SE

Poor drainage

First, connect the emergency hose to drain excess water from the drum. Next, you should clean the pump filter. Finally, thoroughly inspect the drain hose for any kinks, twists, or blockages.

E3, OC, OE, OF

Overflowing

The first step is to check if too much washing powder or liquid has been added. If so, turn off the power, wait for 1 minute, and then switch the power supply back on. The drain pump must drain the water from the washing machine.

E4, Ub, UE

Unbalanced load

This is not a fault but a safety feature. If the appliance detects an unbalanced load during the spin cycle, it will stop spinning to prevent damage. Ensure that the device is placed on a flat and stable surface. Then, add or remove items as needed. If large items such as bath mats or large towels are loaded, add additional towels to create a more balanced load.

E5, E6

Heating element malfunction

In this situation, it is advisable to contact a qualified technician to diagnose and repair the issue.

E7, 1C 1E

Faulty water level sensor

Disconnect your unit from power, then wait for 1 minute. After that, switch the appliance back on and start a new programme.

E8

Water temperature problem

Make sure that the water hose is correctly connected to the cold water source, as indicated by the blue tap.

3C, 3E, 3E1, 3E2, 3E3, 3E4

Broken motor

To diagnose and fix the problem with the motor, it’s recommended to contact a professional technician.

8C

MEMS sensor failure

To fix this issue, turn off your machine and restart the cycle.

9E1, 9E2, 9H1

Power error

Start by turning off your unit for a few minutes and then turning it back on. If this doesn’t fix the issue, ensure the socket the appliance is plugged into works. If there is still no power, you may need to replace the fuse in the machine plug.

Why choose our team to fix your Samsung Washer?

From repairs to maintenance, we’ve got you covered

Highly skilled technicians
Use of original spare parts
Fast same-day service
Affordable pricing policy
Professional approach
Extensive work experience
24/7 customer support
Discounts for loyal customers
Warranty on repairs and parts
Residential and commercial services

Whether your device won’t start, has motor, wiring or other problems, the Alpha Appliance team is ready to help. Don’t postpone the repair again, call us to fix any appliance issue today!BOOK ONLINE

What do clients think of our Samsung Washer troubleshooting

Before it broke down, i never thought the range hood was such an integral part of my kitchen. This repair service was, in fact, a real help! The technician fixed it right away. He actually just replaced a small part there, a fuse, if i’m not mistaken, and that was it. 5/5!

Jan 17, 2024

Tech was great and solved my problems

May 17, 2024

The responsiveness was amazing along with their schedule flexibility to fit mine. Once on site, the technician explained and showed me the issues and explained the cost and options before proceeding. Overall the repair was quick and painless!

May 13, 2024

Fast service, repair resolved the issue.

May 3, 2024

Same day service! Friendly technician! Able to diagnose quickly! Would recommend!

May 16, 2024

Excellent service!

May 22, 2024

The appliance repair expert Kamal did an amazing job fixing our leak on our dish washer. I would definitely recommend appliance repair experts to my friends and family.

Dec 30, 2023

I’m glad I called them for the home appliance repair. One of the burners on my stove was not working, and their specialist quickly fixed it.

Feb 16, 2024

Great customer service

Sep 24, 2024

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Samsung Washer Error Codes