Our Reviews

Monika Josok

Elgin efficiently and in a timely manner came, diagnosed and repaired our refridgerator. He followed up again later to check to make sure it was still running. I would happily recommend him for your appliance repair needs.

John McKibbon

When no other company would work on our dishwasher – this company did!! Much appreciated

Erika Frey Morote

Excellent Service

Kerri Farkas

Our dryer needed repair & our technician Paul was very professional & efficient. After getting the part it needed, it was fixed in no time at all. I highly recommend if you want an honest, & reasonably priced company. Great service!

Alexey Dremov

Excellent service!

michele emmanuel

Very knowledgeable and came quickly to fix our washing machine.

Dianne

My experience with Alpha Appliance repair was excellent. Arrived promptly, diagnosed the issue with ease and got to the repair and had it done in a timely manner. I would recommend them highly.

Andrew

Dancing all around the bathroom and making odd noises – to wash my clothes, I needed to sit on the top of my dishwasher so that it couldn’t “dance”. Many thanks to Alpha Appliance for helping me with these issues. I got a reliable and professional Samsung washer repair that took only a few hours.

Jason Tristan

We were completely satisfied with the dryer repair, and the technician arrived at the agreed time, was knowledgeable, and had a good idea what to look for. He discovered that the heating element had failed and had replaced it. The unit now heats well.

jackline Libby

From the very beginning, it was an amazing experience. The appliance repair guys came to fix our stove exactly the day I made a call, and it wasn’t too costly.

Bristow Brenton

I would recommend them. This was the first time I called for appliance repair and I was impressed with how professionally the technician did his job.

George Ettienne

Service man was polite

Alex

The mechanic was knowledgeable. On the same day, i came to visit. He gave me a price estimate (service fee plus labor/parts). It was only 1 hour of work and the service charge.

Joshua

They are the only appliance specialists i’ll ever call on again. Alpha appliance’s technicians were able to fix my fridge’s broken compressor faster than i expected. And when i asked them to check my microwave (because the plate didn’t work), they kindly agreed. Thank you for your prompt and efficient sub-zero refrigerator replacement. Of course, there’s a microwave plate on which to turn again.

Technical Maroof

My microwave oven was not heating, and I was considering buying another model, but decided to give it a try and call them to repair it. He did it for a good price and replaced one little faulty fuse – that was it. Definitely would recommend this service.

oscar

Before it broke down, i never thought the range hood was such an integral part of my kitchen. This repair service was, in fact, a real help! The technician fixed it right away. He actually just replaced a small part there, a fuse, if i’m not mistaken, and that was it. 5/5!

Imran Khan

Many thanks for the dishwasher repair! My old washer is working properly again, and i’m able to relax.

Mark Jaylah

We hired a technician from this company to repair our commercial freezer. The unit had a huge freeze and started making strange noises. So the technician fixed the defrost system and replaced one of the faulty fan motors. Job well done! The freezer is now running smoothly..

Andrew

I guess they can fix appliances even if you think they are beyond repair. Highly competent pros who know what to do.

Philip Nick

I used alpha appliance for lg dryer repair and my friend for maytag dryer repair. We are both completely satisfied. Despite the fact that my friend and i had different problems, the guys were able to fix them as well.

leo

The tech guy who came for my Samsung refrigerator repair was a real pro. He shortly found the place where all the leaks were coming from and fixed it right on the spot. There was smth blocking the inlet valve.The price was fair. I will call this service again if I need help.

Adam Elena

I hired a technician from this service to repair my washing machine and he did an excellent job. The machine leaked from time to time; he discovered it was caused by a buildup of detergent residue blocking something important down there. So he had the washing machine professionally cleaned and it helped.

Muzahir Jamil

Excellent customer service. They were able to schedule our appointment for the next day and they had all of the necessary parts on hand. Tech was extremely personable, kind and helpful.

Alex

The technician was on schedule and was able to spot the issue quickly. The technician was very thorough in explaining the situation to me and making sure I understood it all.

Henry Pelletier

I contacted these guys for the Whirlpool refrigerator repair, my unit was not cooling enough. The technician figured out that the compressor failed. He offered to replace it with a spare the next day, but we agreed on my next free day (in 3 days). He did it and I am satisfied with the result.

Mike Brendan

The technician who’s been fixing our refrigerator’s been amazing. When he checked the problem, he explained it all. The main cause was the malfunctioning fan, and it made weird noises. He’s done it, and everything is going smooth!

Andrew

Hired them for GE appliance repair. They needed to replace some parts but it didn’t cause any delays – the technicians finished on the same day.

oscar

The technician from this company arrived the same day we called to replace our dryer, but it was not spinning at all. He fixed it, and it’s all fine now.

Mislek Allison

My GE washer was not turning, so I found this astounding apparatus repair group adjacent. The repairman came super quick and made it work well once more. Bravo!

Ahmed Ansari

I’ve used many repair companies but this appliance repair service exceeded all my expectations: good price, competent professionals, top-notch quality. You’re super pros!

Shaista M Ali

The repairman was nice and diagnosed and fixed the problem superbly fast. Thank you for a swift response, reliable repair, and affordable pricing, guys

Anna Bates

Very fast and high-quality service. The work was done on a weekend as it was an urgent situation for me. I am completely satisfied with my commercial freezer repair. They handled the appliance with the utmost care. I will contact them again!

Awa Diagne Mbodj

Excellent service and very professionnel. I would recommend 100%

Gisele Deveau

Great service.

Mia Chapman

For appliance repairs in our home, we contact this local team. They repaired lots of stuff for us, from the oven to the fridge! 5 stars.

Meghan Bennett

I called a service specialist to check the miele dishwasher for strange sounds. He decided that replacing the pump was the right thing to do because it was so worn out.

Fahad iman

I had a issue with the LG cooler, and this repair company made a difference enormously. They sent me a genuine master, well-equipped and gifted; he settled the ice chest in half an hour. The condenser fan was clogged – he cleaned it, and he moreover fixed a few free subtle elements. Great work for a reasonable cost.

Rachelle Modeste

Great service , RIDJ did an amazing job

Chris Watson

They were able to be very flexible with the schedule and the price was reasonable. I would recommend. I had a leak with my Bosch dishwasher.

Cora Di Pietro

Easy to book the appointment. Quick response time and excellent service!!!

А.Г. ———

FINE !!!!!!!!!!!

Ed Brisson

This is the second time we’ve used their service. Appreciate how quickly they were able to address the issue. Pricing was fair. Would use them again in a heartbeat.

Urmil Gupta

Very helpful !

deanne luke

Great guys! Very understanding and they are great at what they do.

Anand

Did troublesgooting and explained the root cause

Lorraine Pyle

Malik, our repair person was great. His visit was the second diagnostic person to look at our fridge. The first service repair person took two trips (and charged) to diagnose; didn’t fix the first problem and came back with a recommendation the second time with ‘get a new fridge’. Malik diagnosed the same problems and took the time to FIX the problems at a reasonable price. Bravo. One less fridge in landfill. Thank-you Malik!

Krista Murphy

Was so impressed with this team will definitely keep their number close

John Pescitelli

Parveen was excellent. He serviced dishwasher and advised next steps. He recommended and agreed to the brand that I had chosen to replace current machine. Would highly recommend this Appliance Repair Service. ON TIME. VERY PROFESSIONAL

Terry Sim

We had requested service on our built-in ice maker that was clogging up. Service reviewed the condition and noted that it is a design problem with no fix. All that can be done is to ensure emptying the ice maker daily to eliminate the overproduction. Helpful but disappointing to learn. Service was professional and courteous.

Susan English

Great work at a great price. Malik is great; he’s efficient, friendly and calm.

bill martin

Prompt and excellent service

Robert Cumberbatch

The service agent was courteous and knowledgeable and was able to quickly identify the problem with our refrigerator. After following his advice, our refrigerator is back to working as new. We will definitely call on this company again, if we have another appliance problem.

Darcy Koska

Great service

Ron Vickers

Honest and up front repair. Technician showed the online part price (the same price I’d found through my research) and there was no markup on the part. Efficient repair.

Bryden Kletchko

Needed our washer fixed, and they had it up and running quickly!

Mariana Fraser

Excellent service!

Rahim Jinah

Great and quick service

Dez & Kevin Manntown

Prompt service. Quick and efficient and quick diagnostics…

Byron and Kelly Harker

Outstanding and honest repair technician!

Jennifer Vince

Fast, clean, and precise. diagnosis of problem and recommendations. Would use again

James Wu

Great service and fast response.

Christina Athans

Excellent service: the repair professional was punctual, courteous, identified the problem and honest in his evaluation that repair would be more expensive than a new purchase as the dryer motor was finished. Will use your service again and happy to refer people to you. Thank you!

Jacques M

Quick, polite, and solved the problem… I would recommend this company!

Tara Taylor

Quick, efficient service.

Lida Soltys

Our service 🇺🇦man’s work was done with 5 stars companies price was too high to our expectations – it’s working great ,so 4⭐️plus With big Thank You Well done , good job and classy manners ./🇸🇰🇨🇿

Mark Krozek

Very punctual…..and good workmanship……our dryer works well now

Joelle Ouellette

Great service! Our dryer was fixed! It’s my second time using this company for repairs! Always quick and efficient

Jennifer Sawatzky

They were quick and able to get my washer fixed right away

Jeff Schmidt

Great service!

Fernando Jinzenji

Fast and good service

Shafraaz Kaba

Speedy service! Was impressed by a quick technician assessment and the next day repair for our Kenmore washer.

Kira Faris

Kind and knowledgeable service. The repair man was efficient and communicated well about my washer issue.

Trevor Wall

Appliance Repair Experts repaired my Samsung dryer quickly and efficiently – same day service. I will use them again when the need arises.

JP Brown

Had an appointment scheduled and the tech Mehedi was kind enough to reach out earlier in the week to come by to assess the washer just in case a part was needed (good to see proactiveness). Mehedi was kind, courteous, and wanted to ensure that I wouldn’t overspend on my repair. He disassembled the entire washer to diagnose the appropriate issue and based on his findings was kind enough to advise that the part plus labour would be even more than a comparable washer brand new. Even though Mehedi didn’t end up repairing the washer he provided me the best financial option for me. I would definitely call this company again for future appliance repairs/assessment.

Stefan Bockhop

Thanks Mehedi for the great work, very happy with the prompt and expert service!

Rambabu K

Technician Mehedi arrived on time and provided excellent service and information regarding the issue. Highly recommend.

Pamela Newton

Repair was efficiently done by Mehedi.

John Newton

Technician called ahead as promised, arrived on time and provided courteous service, good information regarding the issue . Service delivered ! Highly recommend.

Corey McDougall

Tech was great and solved my problems

Heather Loucks

Great service. Repair technician arrived during stated time slot, was courteous and knowledgeable.

Andrew Burgin

Good service, professional, courteous

Jason Firth

The responsiveness was amazing along with their schedule flexibility to fit mine. Once on site, the technician explained and showed me the issues and explained the cost and options before proceeding. Overall the repair was quick and painless!

Derek Robertson

They did a great job fixing my washing machine in difficult circumstances.

Anastasiya Ishchook

Really nice people who know how to deliver a great service !

Carolyn Banting

Very impressed with the service.

Edith Gudmundson

My clothes dryer stopped giving off heat.I contacted Appliance Repair on a Saturday morning and they were able to come the next day. Ramil had the necessary part in his vehicle and he was in and out very quickly.

Dave Cabral

It was a very good experience he was a good man to deal with very personable and nice and polite

Jeff Lerasan

We just had Alpha Appliance Repair here on Saturday to work on our Whirlpool Fridge. The technician was excellent; worked quickly, was very knowledgable and most importantly – he was honest. He was able to quickly diagnose what was happening and got to work right away. He was personable, explained what he was doing, and left a clean workspace. We would definitely have them back should another appliance need servicing, We will be recomending this business to all our friends.

Jessica Mejia

Technician came quickly, was knowledgeable and friendly.

Jessica Gallant

I called on a Sunday and was scheduled for someone to come out first thing Monday morning. They ordered the part and came back Tuesday to install. Fast and friendly service. Highly recommend!

Jocelyn S.

Joseph was pleasant, polite, professional and provided excellent service.

Mike Aubin

showed up on time, gave an honest diagnose of my dryer.

Ooldouz Jancovic

The technician Elchin was absolutely amazing! Thank you for the amazing care with which you treated our call and for the prompt and easy communications. I highly recommend this company!

Charlotte Nice

Excellent service and reasonable prices. This is the second time I have used there services once with dryer and now with my washer They have same day service and come on the time they state. Friendly polite and very knowledgeable . Definitely a 5 star. charlotte_nice

Amin Lalani

Great service!

Elaine Calder

Very prompt response and efficient service.

Pauline Feth

Great service , quick and easy to set up. They were very punctual.

doug carmack

Very good honest service

Jayson Labaclado

Very fast service. Called them and came in the next day. Fair price as well. I hired them to replace the water pump of my LG washer.

Barbara Gilstrap

I found the young man to be prompt, insightful and friendly. I would definitely call them again.

Kristen Jones

Great experience!! Quick and efficient, helpful and friendly.

Kerry Black

Fast and professional, great work

Pamela Benigno

Very professional and fast service

Stan Colley

Pleasant customer service person. Would address our problem within a day. No issues or concerns with process.

Andrew Klein

Strongly recommend this company. Excellent customer service, courteous, a technician came in a timely manner, phoned before arrival and showed up within the time frame I was given. Technician was thorough looking at my appliance and gave me an honest recommendation with how I should proceed once he had found the problem .

Gordon Webb

The technician was very helpful and efficient.

Lynn Orman

Excellent service and response to questions

David O’Hara

Technician was friendly and knowledgeable. Repairs to the washer was completed quickly. Technical cleaned the area and place washer back in it original posopition

N White

Fast service (next day!), the repair was completed at the same time as the diagnostic because they thought ahead to bring the part, polite, considerate, excellent. Highly recommend. You pay for the diagnostic but they deduct that amount from the service if you move forward!

debbie hunter

professional prompt knowledgeable would use again

Maria Rosaline Hendro

Parvis from the appliance repair Ottawa was very kind and professional, he worked quickly and efficiently. My oven works like new now and just in time for me to bake my son’s birthday cake. We are very much satisfied. Thank you very much Parvis and Appliance Repair Ottawa.

Sean Murphy

Very friendly and quick service with great follow up.

T S

Fast service, repair resolved the issue.

Dougie B

Service was fast, people were very nice, price was good. Would use them again for sure

Joseph deSouza

Tom was great to work with and got the job done!

James Faiella

Javidan did a fantastic awesome job in , repairing the transmission on the Kenmore washer . James Faiella

Pat Bradley

After being stood up for an appointment by another firm, I did a Google search and found this company. Javidan came the same day. He was prompt, polite, and professional. Old dishwasher out, new one in and running. I will be sure to keep Javidan’s number handy for the future.

Ken Gilbert

Great job, arrived when was told. Javidan was very professional and polite. Was very direct and fixed my dryer as good as new. I will call him again for sure if needed.

Kathy

Javidan was fantastic! Extremely knowledgeable and explained the issue in plain language. Repair was quick and the area was left spotless once complete.

Steve V

Javidan our technician was helpful and prompt. Explained everything and took pride in his work. Dryer is working again 💪

sarah raine

Javidan was so kind. I’m an emotional wreck and he really helped me out with my washing machine that had two issues within 24 hours from each other. I appreciate his kindness

Andriy Kryzhanivskyy

You expressed such confidence in the skills of our technicians. It’s not easy to earn 5 stars! Your willingness to share your service experience with other customers is admirable. We would like to thank you for your kind words.

Carman Upshaw

Our washing machine broke down on a long weekend. Placed the call to Alpha Appliance Repair and they scheduled in a service specialist came over the next day and fixed it. Good service and I highly recommend

Craig W

Great service on my Kenmore fridge. The technician, Behrouz was very efficient, knowledgeable and reasonably priced.

Mike Hector

The technician who came to fix the appliance over the weekend, I’m sure he was highly skilled and experienced. In a matter of moments, he was fixing my dryer.

hooman farkhondeh

It’s a good company and very special technician. They are available all the time .on time and very reasonable labor 👍

Indrani Weerabaddana

Excellent service.

Kathy Daunais

I couldn’t believe someone answered so quickly on a Friday night. Someone came out early next day and part was installed on Sunday! Like where else would this happen? Great job everyone there!

Joanne Egerton

Our Samsung refrigerator was making a horrible noise. We called Alpha and with 2 hours our refrigerator was fixed. Thermostat was gone. Great technician. Professional and worked cleanly.

Kevin Hayes

The technician was very prompt and communicated well with me, the customer. Expectations were met and there was no surprise bill. Washer was fixed a day earlier than expected The use of technology was a plus for payment and communication. I would hire them again for other repairs!

Brenda Evans

The guys were extremely respectful and knowledgeable of the appliance that they were working on , very happy with the service .

Jasmine Hall

Fast and reliable service.

Belinda Robinson

Knowledgeable and showed up before appointment which was nice where I had work that day. Would get them again.

Crystal D Robinson

Great customer service and honest feedback on repair issue.

Donny Paiva

Same day service! Friendly technician! Able to diagnose quickly! Would recommend!

Carl Bikharie

Very reliable service from trained technician at a reasonable price.

Sansira S

I was really happy with the service from Vita. The diagnostic appointment was booked quickly. He arrived on time and quickly diagnosed the issue. He was tidy and wore clean shoes. He came as soon as the part arrived and completed the job. The process was also very organized and smooth with online payments and text message updates.

Kim P

Rahman is fantastic!!

Patrick Handlovsky

Rahman did a fantastic job 🙂 highly recommended!

Karen Easton

Not only did he fix my dishwasher He also found that my instant heat water faucet was leaking!!! Saved the day

Evergreen Programming

Rahman was very fast, helpful and professional.

Anna Husted

Rahman is great

Doug Readman

Great service. Technical knowledge and service at its finest.

Tricia Brickman

Paul was great! He walked me through what the issue with my dishwasher could be, fixed it pretty quickly, and also gave me tips on how I can keep my dishwasher performing well. Thanks!

Shadi Haymour

Paul came in today to fix our dryer. I was impressed by his professionalism. He trouble shot, took apart our dryer and fixed it within an hour. He explained to me what he was looking for and went over other components of the dryer to make sure everything still worked as it should. I highly recommend alpha appliance repair service if everyone is like Paul!

Lee White

Very friendly tech. Got the job done. Very happy.

Allan Rogalsky

Very competent and quick service.

Lynn Muhoro

My family had a really great experience with this company when our dishwasher started leaking. Paul, one of the technicians, was super professional and kind. I would recommend using their services 100 times over!!

Conor McLeod

Everything was great. Our dryer stopped spinning. We requested a call a call online, they called back within 30 minutes. They showed up 3-4 hours later. Fixed the problem on the spot (45 mins total). We haven’t had another issue with the dryer since.

Darryl Wright

Gud was polite and professional. Explained clearly what he was going to, possible issues, and actions that I needed to take. Great communication.

Pranish Dutt

Fast and good job. The tech was professional

Subodh Nair

We had inquired about washer repair services in Sherwood park on a long weekend and they had booked us in immediately, and their technician had gotten in touch with us within the hour. Good customer service.

Ugonna Onyema

I reached out to Alpha Appliances for an issue with my GE washing machine. They scheduled a technician to come over 2 days later (at my convenience) and he showed up on time. The technician (Ahmad) fixed the issue in no time and gave me pointers on how to operate and avoid similar issues in future.

Éric Langlet

The service employee, Sam, simply did an amazing job. He didn’t push to fix it, did a proper evaluation of how much it would cost to fix it. He gave us different suggestions for a new dishwasher. Sam is extremely competent and trustworthy. I highly recommended this company and Sam, in particular. You can’t ask for any better service. It was also extremely fast to get the service.

Nan Ye

Timely response and standardized work

Hook Meup

Vandenboom Properties quickly answered call very friendly

Heather Maclennan

Needed an urgent repair and they came the next day when they said they would come and fixed the machine after the part came in. Very pleased with the service and communication.

Erin Miller

Excellent service!

Nicholas Haley

They were able to fix our stove very quick and on short notice. Nice that it’s a little less expensive than some of the other options too. Would recommend!

Dada Plouffe

Very quick and efficent, found them to be fair and helpful

David Spray

The technician quickly identified and fixed the problem to our satisfaction.

Brian Zampa

Great service!

Austin McLennan

Called on a Holiday hoping someone would answer and sure enough they did! Friendly and easy process, great to deal with. Thank you!

Liz Leighton

Sam was very polite, efficient, and went above and beyond. It was a pleasure to have him in our home to fix our appliance. Everything works perfectly!!

Gabriel

Alpha appliance has exceeded all of my expectations for microwave oven repair (btw, i’m a tenacious customer). They fixed my “frozen” control panel without pain and didn’t charge a lot. A good service was provided. A good price. Great job! You are all appreciated, and we are giving you a billion dollar reward.

Atlas Jett

I booked a technician to repair my stove, it was heating unevenly. He found the root of the problem quickly – there was a damaged burner – and replaced it right on the spot.And he also fixed the self-cleaning feature I was ignoring for a long time 😅 Great job

Trent Kash

Our Samsung oven did not reach the required temperature and we called these guys to fix it. The technician checked it and told us there was a problem with the thermostat. He managed to recalibrate it and it works properly again. Good job! It’s good to have such a professional service nearby.

Paul Chess

I contacted Appliance Repair Expert and the overall experience was great. Their technician Aqeel Ramiyevy set up appointment for June 21 to assess and repair our Whirlpool Gas Oven. He quickly evaluated and found the control board was dysfunctional. It took a few days to secure the control board and once it arrived he installed it quickly. The oven works great now.. Thanks Aqeel!

Rose Balfour

My Maytag fridge was not cooling although freezer drawer was working. I called for repair on Wed. And the technician (Aqeel Ramiev) arrived on Thurs. He quickly diagnosed the problem but I needed a part so he said he would be back on Sat. afternoon as Fri was his day off. He arrived on schedule and replaced the circuit board in short order. He knew exactly what he was doing. He was polite and knowledgeable and explained what he was doing which I found informative. I would recommend your company to my friends and neighbors. Thank You.

Victoria Carmichael

Great service! Needed our LG washing machine fixed quickly before leaving on vacation with piles of laundry still left to do and Khamis was efficient, friendly and knowledgeable. Had the machine fixed in time to wash everything needed before our trip!

Garry Tysick

👍🏼

Gull Sher

I’m very happy with the service and would recommend him for any appliance repair.

Rylee Gregory

Their technician came to fix my bosch dishwasher in a short amount of time after I called, no more than an hour. He didn’t have much time to spare. And after work, he washed the floor.

bailee Krista

“Thanks. Since the technician’s visit, the unit has been working perfectly, no noise, no leakage. It’s certainly the right thing to call this service, they have an experienced staff that is able to swiftly and efficiently resolve a problem. 5 stars!”

lovel Vining

The service Technician – Friday – was very professional and courteous

Nicholas Andrada

The appliance repair expert Kamal did an amazing job fixing our leak on our dish washer. I would definitely recommend appliance repair experts to my friends and family.

Ben

My favorite machine service in the area. Their experts arrive the same day you need them, all knowledgeable and courteous.

Rukhsana Bibi

100% transparent pricing, 100% competent masters! I strongly recommend them for Samsung appliance repair.

Phillip Beck

I’m glad I called them for the home appliance repair. One of the burners on my stove was not working, and their specialist quickly fixed it.

New Sun

Prompt and courteous. Very nice and respectful. Especially Behrouz, nice man. Former watchmaker too!

Omor Faruk Sharif

Great customer service

Ashby Banks

The guy from this appliance repair company fixed my oven when I thought it was completely dead((( Now it works just fine, and I’m thankful greatly!!!!

Adriana Ally

Fantastic appliance service. The support line’s working 24 hours a day, and they were able to send our technicians in the morning.

Flower Alannah

This service responded to our call quickly. The commercial fridge in the store had a problem, and the replacement was done quickly. We’re completely satisfied with this product, because no food was wasted.

Butler Marlene

A reliable company! They sent a real expert to service my washing machine and he did a great job. He noticed the pump drain was clogged and called us to let us know with a spare the next day. He had been doing it right since the morning. I am lucky to have this facility nearby.

karthik r

Best appliance service team! Thorough professional and honest assessment of the issue. The service guy quickly assessed the issue in electric oven and fixed damn quickly. Thank you!

Mathew Hodgins

Amazing service! Thanks once again!!

Lindsay Smith

Appliance Repair serviced our broken dryer in Burlington, ON. They were able to fit us in very promptly.

Sean Bloomfield

Great and efficient service. Would highly recommend! Came out and investigated and had the issue fixed within hours.

Harmeet Legha

Excellent service

Don Meier

Excellent service, on time very professional and informative. Thanks for the great service. Don.

Jay Rovers

Fast great job I am calling repeatedly but can’t get anyone to speak with me. What’s going on with phoning your customer service line?